Frequently Asked Questions

Do I need to register to bid?

Yes. You can register to bid by clicking on 'Create Account' on our online bidding/catalogue platform www.hansonslive.co.uk. If you do not wish to bid online you can email a commission bid to: [email protected] and they will process your details

‘Will Hansons accept anything in for auction’

We have a wide range of general and specialist auctions which cater for most types of objects. Hansons’ Valuers and representatives have sole discretion in what they deem suitable for auction and will adhere to quality control.  They may reject items which in their professional opinion are not suitable for sale through Hansons.  They will be happy to advise alternative methods of sale/disposal.

Do you take furs?

We do sell furs. However, certain endangered species such as leopard must have been made prior to 1947.

Will you be able to clear all of the stuff in a house clearance?

Hansons will clear a complete house. However, unsaleable items will be disposed of and may include the hire of a skip. Any equipment needed for disposal of goods would be chargeable.

Do you do valuations for inheritance tax purposes?

Hansons offers a full inheritance tax valuation service. To find out more, including our current charges, please email: [email protected]

Do you do valuations for insurance purposes?

Hansons offers a full insurance valuation service. To find out more, including current charges, please email: [email protected]

Do you provide a probate valuation service?

Yes. Hansons offers a full probate valuation service. To find out more, please email: [email protected]

Do I need a probate valuation?

If you are unsure about whether you need a probate valuation, it would be best if you consult with a solicitor first. Once confirmed you need a probate valuation we would be happy to provide this for you. Email: [email protected]

What items can’t you ship?

Rules on shipping can be quite complicated and vary from country to country. You can find comprehensive details about what we aren’t able to ship by visiting our Postal Page which can be accessed from the About Us drop-down menu on our home page. You can also email enquiries to: [email protected]

Can you ship fragile items?

Yes. We have an in-house postal department which is able to ship a wide variety of items. Comprehensive information about shipping can be found our Postal Page which can be accessed from the About Us drop-down menu on our home page.

How many items can I bring to a valuation day?

Our valuation days can get busy so, as a matter of common courtesy to other visitors, we respectfully ask that clients bring a small selection of items to these events.  However, If you have a large number of items, please contact us and we will be happy to advise. Home valuation visits for larger quantities can often be arranged. To find out more, email: [email protected]

How much is a home visit?

We don’t charge for home visits, providing that you are looking to put items into an auction.

What are your charges for sellers?

Our vendor’s commission fee is: 15% (+ VAT) for lots realising up to £999 10% (+ VAT) for lots realising £1,000 and above. There is a minimum charge of £6 (+ VAT) per lot. Insurance is included. There is normally no charges for unsold lots with agreed reserves. Removal costs will be charged where appropriate. We have no hidden charges in our terms.

What are your charges for buyers?

A buyers premium of 25% + VAT is payable in addition to the hammer price. There is no fee to bid on www.hansonslive.co.uk. Our sales are also available on www.the-saleroom.com, noting that there is an additional 7% + VAT buyers premium for this service. A minimum lot charge of £6 + VAT applies. Please be aware that the buyers premium for the purchase of motor vehicles is 10% + VAT. Where payment has not been received 15 working days following the sale, Hansons reserves the right to rescind the sale, with ownership reverting to the vendor.

Will Charles be auctioneering?

Charles aims to act as the auctioneer at some point during our auctions. However, we’re not able to guarantee any specific time when he will be on the rostrum.

Is there a valuation day near me or do I need to come to your auction centres?

We offer free valuations every week at our three salerooms as follows: Hansons, Heage Lane, Etwall, Derbyshire DE65 6LS - Mon-Fri, 9am-5pm, Wed, 5-7.30pm, Sat, 9am-noon. Bishton Hall, Wolseley Bridge, Staffordshire ST17 0XN - Wed 5-7pm; Thurs 10am-4pm. Normansfield Theatre, 2A Langdon Park, Teddington, TW11 9PS, by appintment. Call 0207 018 9300 or email: [email protected] Due to Covid-19 many external valuations cannot currently take place but free home visits are available across a wide area of the country. To find out more email: [email protected]

How can I watch a live auction?

Watch our auctions live online at www.hansonslive.co.uk - our own bidding/catalogue platform. You can also tune in at www.the-saleroom.com. The latter service handles multiple auctions. To find Hansons's sales, scroll down the list on the right hand side of the screen and find the Hansons Auctioneers & Valuers link - click on the link and when the page loads click on ‘Watch Auction’; a separate window will open, click on the ‘Video Available’ button to view the auction.

Do you have to book an appointment for an external valuation event?

No, not usually. However, some of our specialist valuers do work by appointment only. To book an appointment with a specialist, please email: [email protected]

When are your valuation days?

Hansons holds regular valuation days at our auction centres in Etwall, Derbyshire; Bishton Hall in Staffordshire and the Normansfield Theatre in Teddington, London, as well as other locations. However, due to the Covid-19 pandemic many of our external valuations are not currently taking place. Please check our website for updates and valuation event news.