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Fabulous feedback from our clients - find out what they have to say

Posted on 05/01/2021 in Press Coverage

Hansons Auctioneers gains some wonderful feedback from clients across our four salerooms in Derbyshire, Staffordshire, London and Oxfordshire. Here are a few of the messages we have recently received.

Staff so pleasant

December 11, 2020

Dear Mr Hanson (Charles)

I just want to say thank you to your team and yourself for the service that you have given me.

All of the contacts that you and members of your staff made were very pleasant and received well - from the initial contact with Izzy to our final negotiation and everything in between.

I wish you a very successful 2021.

Professionalism praised

December 11, 2020

Karl Martin has collected items from me today and was superb - very professional and knowledgeable.

Positive energy and informative

December 13, 2020

Dear Mr Hanson,

As a big fan of yours from the Netherlands, I would like to compliment you on your way of presenting and the positive energy you radiate. Also, the way in which you start your auction by explaining the rules of the game and thank the employees present for their presence.

As a resident of Oosterbeek, near Arnhe, and collector of British material used by soldiers who took part in the Battle of Arnhem, I am very happy with my purchase at your auction on Saturday 12 December last. I hope to be able to enjoy your role as auctioneer and as an expert in the television program (Celebrity) Antique Road Trip several times in the future.

Fascinating and fun

December 13, 2020

I just wanted to say thank you for assisting and selling my items. It was fascinating to watch and fun. I am sure I will be back as buyer some day soon.

Perfect packaging

December 15, 2020 22:11

Hi Jackie (postage department),

I just wanted to let you know how impressed I am with the efficient service I have received from your auction house. My parcel arrived safely today with everything packed beautifully. Please pass my thanks to all concerned.

Excellent customer service

December 17, 2020

Mr Alexander,

I am writing to inform you that my lot from your early November sale arrived this afternoon and in no worse condition than when the plates left the auction house. Along with this, I would like to pass along a comment about the wonderful customer service Nikki (Hanson, Holloway’s & Ross) provided. Nikki's excellent and timely communication was most appreciated.

Nothing too much trouble

December 17, 2020 - Subject: Harry Potter 1st Edition.

Good afternoon Charles,

I am writing in respect of the J. K. Rowling book listed above. It has long been an ambition of mine to procure a fine copy of this book to add to my library. Studying your previous sales, none of the copies met that criteria, until the last auction. I had the good fortune to speak to Mr Jim Spencer, who sent me additional information to the particulars listed on your site. After my many questions and request for extra images, none of which seemed any trouble to him, I arrived at the conclusion that the copy was suitable to meet my demands. The book was duly purchased and I am now in possession. I would like to thank you and your colleagues, in particular Jim Spencer, for providing the openness and clarity of information which has led me to this purchase. If only accurate information was this readily available. Thank you once again.

Surprised by results

December 17, 2020

Dear Mr Hanson,

Thank you for this and for the previous sales of my quilts. Now that the majority of the quilt collection has been sold, I would like to say how pleased I have been with the service provided by Hansons in dealing with this collection of quilts. As the collection was sent to you completely uncatalogued and unsorted, I fully appreciate the time and expertise of Ms Notty Hornblower in making them suitable for sale. I was pleasantly surprised by the amount raised and can only thank Hansons for their work and support.

Extraordinary packaging

December 26, 2020

Now that this desk set has arrived safely, I wanted to express my gratitude to you for the extraordinary packaging you applied to get this item to me. Whoever packed it did a really fine job. I can't believe how irresponsible it was of me to have bought a ceramic item like this and cannot understand what must have been going on in my head when I ordered bidding on it. I'll try not to do the same thing again. Meanwhile, can I say again, AMAZING packaging!!