News:

Notice regarding Covid-19 restrictions: Online-only auctions

Posted on 23/04/2020 in Press Coverage

UPCOMING AUCTIONS | JOIN US ONLINE-ONLY

Join us live in the saleroom from the comfort of your armchair to experience the excitement of an online-only auction at Hansons, a firm which prides itself in being a technology leader in its sector. Browse, bid and enjoy the drama, theatre and romance of an auction. Bid live on our two online auction platforms or follow the excitement on our social media channels. We aim to deliver the best possible auction experience for both buyers and sellers remotely to ensure safety for all concerned.

SAFETY NOTICE

Our salerooms are closed to the public to protect the safety of both clients and staff and to adhere to Government guidelines. Strictly no viewing at our auction centres. If you wish to find out more about a lot, please request a condition reports, more images or video. See 'Condition Reports' section below.

ONLINE BIDDING

In light of the current pandemic, auctions will be ONLINE-ONLY.

You can bid through Hansons’ online bidding platform, Hansonslive. To do so, simply visit www.hansonslive.co.uk and register/open account. You will also find all of our latest auction catalogues there. In addition, you can choose to register/bid with www.the-saleroom.com.

In addition, the sales will be streamed live on our social media channels:
Twitter: @HansonsAuctions
Facebook: https://www.facebook.com/HansonsAuctioneersUK/
YouTube: Hansons Auctioneers.

TELEPHONE & COMMISSION BIDS

We will be accepting telephone bids and commission bids on all sales. However, phone line requests must be made by 4pm the day before the lot is due to be auctioned. Contact us to book a telephone line or to arrange a commission bid. E: [email protected] | T: 07725 514855

ACCOUNTS

Our Accounts Department is working remotely led by our Head of Accounts Sue Wimbush. To make a payment or discuss an accounts query, please contact Sue on 07469 353076 or email: [email protected] .

PAYMENT

If you purchase at our online auctions, we will accept bank transfers for payments made to the following account:

NatWest account 18525679

Sort code 54-10-56

If you wish to pay by debit or credit card then please contact our accounts team on 07469 353076 and they will arrange for a card payment link to be sent to you by email.

Card payments can also be made on any week day by calling 07469 353076.

Until further notice we will not be accepting cash payments.

For any queries, please email [email protected]

Alternatively, please contact Charles Hanson on 07725 514855 or email [email protected]

CONDITION REPORTS & ADDITIONAL INFORMATION

As auction viewing days cannot be held, we will be assisting bidders by providing enhanced condition reports. Videos, extra photographs, thorough reports and telephone discussions regarding any items may be requested.

To request condition reports and images for lots in our sales, please email:

Historica Auction: William Hayward | [email protected]

Fine Silver, Jewellery & Watches Auction: Helen Smith | [email protected]

Bishton Fine & Decorative Art, Library Auction: Adrian Rathbone | [email protected]

Please copy in [email protected] to all enquiries

COLLECTIONS

Due to the lockdown restrictions, the collection of items purchased at auction is not allowed but we will store items free of charge until restrictions are lifted. When restrictions are eased, we will operate a strict policy of appointment-only collections. All health and safety protocol will be adhered to and your items will be made available for pick-up from an external store to avoid person-to-person contact.

Etwall Collections

Collection in person or by haulage company strictly by appointment only and contactless. Please call Charles Hanson to arrange your collection slot on 07725 514855 or email [email protected]

Bishton Hall Collections

Collection in person or by haulage company strictly by appointment only and contactless. Please call Charles Hanson to arrange your collection slot on 07725 514855 or email [email protected]

Furniture Collections
If you have purchased furniture, please ensure you advise Mr Hanson if you have a family member to assist you loading at both Etwall and Bishton

***We are able to move items to Etwall for collection if preferred for a fee of £5+VAT***

POSTAGE

We operate an in-house postage department which offers a comprehensive postage and packing service. It can also advise on courier services for larger items. Our postage department will return to full operation on May 4. To obtain a quote, please email: [email protected]. or call 07725 514855

To enhance our online-only auction services, we plan to offer P&P prices with lot entries. In addition, invoices sent out to buyers will include a P&P price option.

PLEASE NOTE: All smaller lots sold in our May auctions will have pre-quoted postage costs.

For larger items, we propose a courier service. Please email [email protected] for quotes on larger items such as furniture and large clocks.


AUCTION & VALUATION SERVICES

If you wish to have an object valued and gain specialist advice with a view to auction, please contact Charles Hanson

E: [email protected] | T: 07725 514855

Mr Hanson is available to personally book home visits, collections and house clearances.

And finally ...Thank you for your patience and understanding at this very difficult time. We hope you will continue to enjoy watching our auctions online until normal business can resume.

SAFETY PRECAUTIONS

Your safety is our concern and the following procedures are planned/in operation:

  • Contactless collections from your home.
  • Contactless drop-offs and open-air valuations under a gazebo.
  • Valuers and clients will be supplied with protective equipment.
  • Restricted numbers in the saleroom
  • All surfaces cleaned at regular intervals
  • Safe distances between valuers and consignees.

With best wishes, keep well and stay safe - Charles Hanson and team